“Mystery Shopper” service is a modern and effective method of checking the work quality of specialists in the field of sales and services, it includes:
- Development of check lists (questionnaires) for secret buyers, adjusted for aim and format of the investigation, as well as corporate standards of the Customer’s company;
- Individual pool selection of secret buyers and their detailed briefing, schedule planning and organization of visits;
- Conducting audit by secret buyers and sending detailed individual reports to the Customer after each visit, call or e-mail. Formation of a consolidated report and provision of recommendations based on the conclusive results;
Our unique advantages:
- Formed base of secret buyers corresponding to the client’s image of the premium segment of the construction market (age, representative appearance, personal car, experience of buying / selling immovable in the constructed facilities);
- Great experience in performing complex and non-standard investigations for the construction industry (special inspections);
- Deep knowledge of the constructing and developing market of St. Petersburg;
- Providing the customer with unique and confidential information, which is necessary for making managerial decisions and organizational changes;
This method opens for the company the following opportunities:
- To check the work of the staff on compliance with the company’s standards of sales / services;
- To develop effective schemes for motivating the Company’s employees;
- To identify “development zones” of employees and further compose a plan for the stuff training;
- The inclusion of an additional marketing tool – the native and indirect advertising of the Company, as well as its products;
- To form a comparative analysis of Competitive companies
About the price
The cost of the Mystery Shopper personnel assessment service depends on:
- Level of the position being checked
- Number of inspections
- Depth of audited standards
- Availability of special tasks for the auditor
And is discussed individually with each Customer.
We will be happy to provide you with any additional information for making a positive decision about cooperation.